Returns exchanges & refunds

Definitions

For the purposes of this Returns and Refunds Policy:

• Company means BBOP COSMETICS LTD, London, United Kingdom, referred to as “BeautyBop”, “we”, “us” or “our”.
• Goods means the products offered for sale through BeautyBop.
• Order means a request made by you to purchase Goods from us.
• Service means the BeautyBop website.
• Website means beautybop.co.uk .
• You means the person placing an order or using the Website.

Your Order Cancellation Rights

You have the right to cancel your order within 14 days without giving a reason.

The 14-day cancellation period begins on the day you receive the Goods, or the day a third party nominated by you, other than the carrier, takes possession of them.

To exercise your right to cancel, you must let us know clearly that you wish to cancel your order.

Where a refund is due, we will reimburse you no later than 14 days from the day we receive the returned Goods.

Refunds will normally be made using the same payment method used for the original order, and you will not be charged a fee for the refund.

Conditions for Returns

To be eligible for a return, please make sure that:

• The Goods were purchased within the last 14 days.
• The Goods are returned in their original packaging.

Items that cannot be returned

The following Goods may not be eligible for return:

• Goods made to your specification or clearly personalised.
• Goods which are liable to deteriorate or expire rapidly.
• Goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery.
• Goods which, after delivery, become inseparably mixed with other items.

We reserve the right to refuse a return where the Goods do not meet the conditions set out above.

Returning Goods

Unless otherwise agreed, you are responsible for the cost and risk of returning Goods to us.

We recommend using an insured and trackable delivery service when returning an item.

We cannot be held responsible for Goods that are lost or damaged while being returned to us.

We may be unable to issue a refund until the returned Goods have been received, or you provide evidence showing that the return has been delivered.

Gifts

If Goods were marked as a gift when purchased and sent directly to you, you may receive a gift credit for the value of the returned item.

If the Goods were not marked as a gift when purchased, or the purchaser had the order delivered to themselves before giving it to you, any refund will normally be returned to the original purchaser.